Privacy Policy
Last updated: February 22, 2026
1. Introduction
isthispagehelpful.com ("we", "our", or "us") operates the isthispagehelpful.com website and feedback widget service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our service, including the embeddable feedback widget.
2. Information We Collect
Account Information
When you create an account, we collect your email address and name. If you sign in with Google, we receive your name and email from your Google account.
Widget Response Data
When visitors interact with feedback widgets embedded on our customers' websites, we collect:
- The vote (helpful or not helpful)
- Optional feedback comments
- The page URL where the widget is displayed
- A one-way hash of the visitor's IP address (for duplicate prevention only — we do not store raw IP addresses)
Usage Data
We may collect standard web server logs including browser type, referring pages, and access times to help us maintain and improve the service.
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain the service
- Process and display feedback data in customer dashboards
- Generate analytics and insights from aggregated feedback
- Prevent duplicate voting and abuse
- Communicate with you about your account
- Improve and develop new features
4. Data Sharing
We do not sell your personal information. We may share data with:
- Service providers: We use Google Cloud Platform to host our service and store data. We use Firebase for authentication.
- Widget owners: Customers who embed our widget can see aggregated response data and individual feedback comments for their widgets.
- Legal requirements: We may disclose information if required by law or in response to valid legal processes.
5. Data Retention
Account data is retained for as long as your account is active. Widget response data is retained according to your plan's data retention policy. You can request deletion of your account and associated data at any time by contacting us.
6. Data Security
We implement appropriate technical and organisational measures to protect your data, including encryption in transit (TLS/SSL), encrypted storage, and secure authentication. However, no method of electronic transmission or storage is 100% secure.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Request portability of your data
- Withdraw consent at any time
To exercise any of these rights, please contact us at the email address below.
8. International Data Transfers
Our service is hosted on Google Cloud Platform. Your data may be processed and stored in data centres outside your country of residence. We ensure appropriate safeguards are in place for any international transfers of personal data.
9. Cookie Policy
What Are Cookies
Cookies are small text files stored on your device by your web browser. They are widely used to make websites work more efficiently and to provide information to website owners.
Cookies We Use
| Cookie | Purpose | Duration | Type |
|---|---|---|---|
| userSession | Authentication — keeps you signed in to your account | 14 days | Essential |
Widget and localStorage
The feedback widget does not use cookies. It uses the browser's localStorage on the host website to remember whether a visitor has already voted on a given page. This data stays in the visitor's browser and is never transmitted to our servers.
Managing Cookies
You can control cookies through your browser settings. Disabling the userSession cookie will prevent you from staying signed in to the dashboard.
10. Children's Privacy
Our service is not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us so we can take appropriate action.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the service after changes constitutes acceptance of the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
Email: privacy@isthispagehelpful.com